TERMS & CONDITIONS – SOUTH AFRICAN AIRWAYS VACATIONS
Once you have decided on your tour or reservations, please read the conditions of travel as your booking is subject to the terms listed below. A contract is entered into once you click the “BOOK NOW” button.
HOW TO BOOK
Full payment is due at time of booking.
LAND ARRANGEMENTS – Non-refundable
FLIGHT ARRANGEMENTS - Airline ticket cancellation policies may vary as outlined below, according to the class of service:
A: Cancellations Before departure: - USD 350.00 per passenger
B: After Departure/No show: - ticket is non-refundable and non- upgradeable
C: Date and flight changes: - before departure (by issuing agent only) USD 350.00 per passenger, plus any difference in fare
D: Date changes - after departure USD 350.00, plus any difference in fare
E: Before departure, downgrading is not permitted.
A: Cancellations Before departure - 50% of purchase price
B: After Departure/No show - ticket is non-refundable and non- upgradeable
C: Date and flight changes - before departure (by issuing agent only) USD 500.00 per passenger, plus any difference in fare
D: Date changes - after departure USD 500.00, plus any difference in fare
E: Before departure, downgrading is not permitted
If you purchased domestic South Africa flights and/or regional Africa flights, different cancellation/change policies may apply.
TRIP CANCELLATION INSURANCE IS AVAILABLE ON ALL LAND AND AIR TRAVEL PACKAGES:
South African Airways Vacations recommends that all passengers purchase Travel Insurance for their protection to cover cancellations, loss due to damage or theft of luggage and /or personal belongings, and for personal injury, accidents and/or illness. South African Airways Vacations IS NOT LIABLE FOR ANY LOSS/INJURY IN ANY RESPECT WHATSOEVER RESULTING FROM ANY OF THE ABOVE MENTIONED OCCURANCES. Again, trip cancellation and interruption insurance is available from South African Airways Vacations.
DOCUMENTATION AND HEALTH:
It is the responsibility of the passenger to insure that passports, visas and correct health documents are valid before the commencement of any journey. Anti-malaria precautions are strongly advised and these should commence prior to arrival in Africa. Please consult your physician.
For all international travel, all visitors traveling to South Africa, and visiting countries in Africa, must be in possession of a valid passport, and have a passport that is valid for 6 months after the intended date of return. The passport must contain two unused visa facing pages, in addition to blank pages normally reserved for endorsements, observations, and amendments (Additional blank visa pages may be required if traveling to countries outside of South Africa.)
U.S. Citizens (US passport holders) traveling to South Africa for 90 days, or less for tourism, or business purposes do not need visas. (If traveling to other countries outside of South Africa visas will be required). U.S. Green Card holders (non-US passport holders) require visas to visit South Africa. Foreign Nationals of other countries must check the list of visa exempt countries to see if they need to apply for visas.
Economy class allowance per tour participant is two checked pieces for which the total weight of each piece is 22 kilograms (50 pounds) or under. This restriction holds for all SAA flights with the exception of Botswana charter flights. Botswana charter flights enforce a TOTAL weight restriction of 20 kilograms (44 pounds) per tour participant, which includes your checked AND carry-on baggage. These charger flights also require the checked baggage to be in a fully soft-sided bag.
Excess baggage may be subject to additional baggage/charter charges.
All rates quoted in US dollars. Rates are subject to amendment in the event of any changes in tariffs or rate of exchange.
Costs of international or domestic airfares unless specifically stated in the itinerary, obtaining passports, visas, inoculations, or other medical expenses, excess baggage charges, airport taxes, tips and gratuities and items of a purely personal nature such as drinks, laundry, telephone calls, meals and services not specifically stated in the itinerary and/or voucher.
South African Airways Vacations acts only as an agent for the passenger in regard to travel, whether by railroad, motor coach, rental car, boat or airplane and assumes no liability for injury, damage, loss, accident, delay or irregularity which may be the result of any reason whatsoever, or through acts of default of any company or person engaged in conveying the passenger or when carrying out the arrangements of the tour. South African Airways Vacations accepts no responsibility for personal property loss or additional expenses due to delay or changes or other causes. Also, any and all such losses and expenses will have to be assumed by the passenger as tour rates provide for arrangements only for the time stated. SAAV reserves the right to cancel any tour prior to departure, in which case full refund will constitute full settlement by the passenger. No refund will be made for unused portion of the tour unless arranged prior to departure from the USA. The right is reserved to decline, to accept or retain any person as a member or any tour. The right is reserved to withdraw any tour, or any part of a tour, and to make such alterations in the itinerary that seem necessary and desirable, and to substitute hotel accommodations, whenever necessary.
Please be aware that during your participation in a South African Airways Vacations safari tour, certain risks and dangers may arise including, but not limited to, the hazards of traveling in undeveloped areas, travel by boat, train, automobile, aircraft or other means of conveyance, the forces of nature, political unrest and accident or illness in remote regions without means of rapid evacuation or medical facilities. Also be aware and clearly understand that South African Airways Vacations will not have liability regarding provision of medical care or the adequacy of any care that may be rendered.
You are voluntarily participating in these activities with the knowledge of the dangers involved and hereby agree to accept any risks.
SERVICE PROVIDER REPRESENTATION
South African Airways Vacations endeavors at all times to ensure that the Service Providers meet such standards as may be represented in the brochures supplied by such Service Providers, and the brochures supplied by the Service Providers accurately reflect the Tour Package to which such brochure relates. Notwithstanding the aforementioned, South African Airways Vacations accepts no responsibility or liability for the accuracy of the information contained in the Tour Brochure and/or any representation and/or misrepresentation, loss, injury, damage, delay and/or inconvenience which may be suffered by the Client and/or the Tour Group arising out of any act and/or omission and/or misrepresentation on the part of the Service Provider, its servants, agents, contractors, sub-contractors, guests and the like. The use of any aspects or portion of the Tour Package shall at all times be subject to the terms and conditions imposed by the Service Provider and any lawful directives given by the Service Provider or their duly authorized representatives.
The Client and/or any member of the Tour Group shall not have any claim of any nature whatsoever against, South African Airways Vacations for any failure by South African Airways Vacations to carry out any of its obligations under the contract as a result of vis major, including but without being limited to any strike, lock- out, shortage of labor or supplies and/or goods, delays in transport, accidents of any kind, any default or delay by any Service Provider, riot, political or civil disturbances, the elements, any act of any State or Government or any authority, or any other cause whatever beyond South African Airways Vacations control. If for any cause available supplies of the goods or services forming part of the Tour Package become, or will in its opinion become, be insufficient to meet the requirements of all its Clients at any time, then SAAV shall be entitled to alter the nature of the Tour Package and supply similar services and facilities to its Clients or allocate such services or facilities amongst its Clients in such a manner as it deems fair and equitable, and to vary its obligations to the Client accordingly, until such time as South African Airways Vacations is satisfied that the facilities and services at its disposal are sufficient to meet the requirements of all its Clients.
If the performance of South African Airways Vacations obligations herein are unduly delayed by any of
the causes set out above, then the Client shall be entitled, subject to obtaining the previous written consent of South African Airways Vacations, to cancel the affected portion of the Tour Package.